Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the bigo89 online gaming platform ("Platform", "Service", "Website") operated by bigo89 ("we", "us", "our", "Company"). By creating an account or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We recognize that privacy is a fundamental right, particularly in the context of online gaming where sensitive financial and personal data is involved. This policy has been designed to comply with international data protection standards while respecting the specific privacy expectations of Indonesian users.

If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the bigo89 Platform immediately. Continued use of our services constitutes acceptance of our data practices as outlined herein.

2. Information We Collect

bigo89 collects several types of information to provide, maintain, and improve our services, ensure platform security, and comply with legal obligations.

2.1 Information You Provide Directly

When you register for an account, you provide the following information:

• Personal Identification: Full legal name, date of birth, nationality, and government-issued ID number (KTP for Indonesian citizens)
• Contact Information: Email address, mobile phone number, and residential address
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, etc.)
• Account Credentials: Username, password, and security questions
• Verification Documents: Copies of identification documents, utility bills for address verification, and bank statements for payment method verification

2.2 Information We Collect Automatically

When you use the bigo89 Platform, we automatically collect certain technical and usage data:

• Device Information: Device type, operating system, browser type and version, device identifiers, screen resolution
• Connection Data: IP address, geographic location (city/region derived from IP), internet service provider
• Usage Data: Pages visited, features used, time spent on pages, navigation paths, search queries, game preferences
• Transaction History: Deposits, withdrawals, bets placed, game outcomes, bonus claims, account balance changes
• Communication Records: Live chat transcripts, email correspondence, support ticket history

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers:

• Payment Processors: Transaction verification, fraud detection signals, payment method validity
• Identity Verification Services: Age verification, identity authentication, anti-fraud checks
• Marketing Partners: Referral source information (if you arrived via an affiliate link)

3. How We Use Your Information

bigo89 uses the collected information for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account
• Process deposits, withdrawals, and other financial transactions
• Enable gameplay across our sports betting, casino, slots, and togel offerings
• Calculate winnings and update account balances in real-time
• Administer bonuses, promotions, and VIP program benefits
• Provide customer support and respond to inquiries

3.2 Security and Fraud Prevention

• Verify your identity and age (21+ requirement for Indonesian users)
• Detect and prevent fraudulent activity, account takeovers, and payment fraud
• Monitor for prohibited activities such as multi-accounting, bonus abuse, and collusion
• Comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Enforce our Terms & Conditions and protect our legal rights

3.3 Platform Improvement and Analytics

• Analyze user behavior to improve platform functionality and user experience
• Test new features and optimize existing services
• Generate aggregated, anonymized statistics about platform usage
• Conduct market research to better serve Indonesian gaming preferences

3.4 Marketing and Communications

• Send promotional offers, bonus notifications, and platform updates (with your consent)
• Deliver personalized game recommendations based on your preferences
• Notify you of important account activities (large withdrawals, password changes, etc.)
• Send responsible gaming reminders and self-exclusion confirmations

3.5 Legal Compliance

• Comply with legal obligations, court orders, and regulatory requirements
• Respond to law enforcement requests and government inquiries
• Maintain transaction records as required by financial regulations
• Enforce responsible gaming policies and age restrictions

4. Information Sharing and Disclosure

bigo89 does not sell your personal information to third parties. However, we may share your data with certain entities under the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: To verify age, identity, and address during KYC processes
• Customer Support Tools: To provide live chat, email support, and ticket management
• Cloud Infrastructure Providers: To host our platform and store data securely
• Analytics Services: To understand platform usage and improve services (using anonymized data)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory agency requests
• Law enforcement investigations
• Protection of bigo89's legal rights and property
• Prevention of fraud or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or referring friends.

5. Data Security Measures

bigo89 employs industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmission between your device and our servers uses 256-bit SSL encryption
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 encryption
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways; we do not store full credit card numbers
• Firewall Protection: Enterprise-grade firewalls protect our servers from unauthorized access
• Intrusion Detection: Real-time monitoring systems detect and respond to security threats
• Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments

5.2 Organizational Safeguards

• Access Controls: Personal data access is restricted to authorized personnel who require it for their job functions
• Employee Training: Staff undergo regular data protection and security awareness training
• Confidentiality Agreements: Employees sign confidentiality agreements prohibiting unauthorized disclosure of personal information
• Incident Response Plan: We maintain procedures for responding to data breaches and security incidents

5.3 Account Security

You play a crucial role in protecting your account:

• Choose a strong, unique password and never share it
• Enable two-factor authentication if available
• Log out after each session, especially on shared devices
• Immediately report suspicious account activity to customer support
• Keep your registered email and phone number secure

6. Cookies and Tracking Technologies

bigo89 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your device on subsequent visits and remember your preferences.

6.2 Types of Cookies We Use

6.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain platform features. For more information on managing cookies, consult your browser's help documentation.

7. Your Privacy Rights

As a bigo89 user, you have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Correction

You can update most of your personal information through your account settings. For information you cannot change yourself (such as date of birth or ID number), contact customer support to request corrections. We will verify your identity before making changes.

7.3 Deletion

You may request deletion of your personal information, subject to certain limitations. We may need to retain certain data to comply with legal obligations (such as transaction records for tax purposes) or to resolve disputes. Deletion requests will be processed within 30 days.

7.4 Marketing Opt-Out

You can unsubscribe from promotional emails by clicking the unsubscribe link in any marketing message or by adjusting your communication preferences in account settings. Please note that you will continue to receive transactional emails (deposit confirmations, withdrawal notifications, security alerts) regardless of marketing preferences.

7.5 Account Closure

You may close your account at any time by contacting customer support. Upon closure, we will return any remaining balance after verification. Some information may be retained for legal and regulatory compliance purposes.

8. Data Retention

bigo89 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Active Accounts

For active accounts, we retain all information necessary to provide services, maintain security, and comply with regulations.

8.2 Closed Accounts

After account closure, we retain:

• Transaction Records: Minimum 7 years for tax and financial regulations compliance
• Identity Verification Documents: Minimum 5 years for anti-money laundering compliance
• Account Activity Logs: Minimum 3 years for fraud prevention and dispute resolution
• Communication Records: Minimum 2 years for quality assurance and legal protection

8.3 Deletion After Retention Period

Once the retention period expires and there are no legal holds or ongoing investigations, personal information is securely deleted or anonymized so that it can no longer identify you.

9. Third-Party Services and Links

The bigo89 Platform may contain links to or integrate with third-party services (payment processors, game providers, social media platforms). This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party service before providing personal information. Third-party game providers may collect their own usage data; refer to their privacy policies for details.

10. Children's Privacy

bigo89 services are intended exclusively for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has provided information to us, please contact our support team immediately.

Parents and guardians should supervise their children's internet usage and ensure they do not access age-restricted platforms like bigo89.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

Material changes will be communicated through prominent notices on the Platform or via email to your registered address. Your continued use of bigo89 services after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the bigo89 privacy team:

• Email: [email protected] (Subject line: Privacy Inquiry)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890 (text only)

We will respond to privacy-related inquiries within 7 business days. For data access, correction, or deletion requests, please allow up to 30 days for processing after identity verification.